Returns & Exchanges
At THORENS, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you may return or exchange it within 30 days of delivery provided it is in its original, unworn condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging and include the printed return authorization slip inside the box.
Ship It Back
Attach the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing